I want to commend Mike Stump, solid waste manager for the city of Texas City.

I recently had to call the city’s solid waste department to inquire why the city crews where on my block. A young man answered my call and told me that the manager wasn't in, but that he would return my call. Based on previous calls to the city, I didn't have much hope for a return call.

To my surprise, Stump returned my call. After some discussion, I was satisfied with his explanation.

Stump went as far as to ask for some feedback. I didn’t offer much at the time, but after some thought and experience with the new garbage system, I do have at least one. It would be good customer service if there was an extra worker on the truck to pick up garbage cans that were blown over after a storm. At the end of the day, residents come home from work to find garbage cans weren't emptied.

With the old system, this wasn't a problem because the crews picked up everything. Thanks to the young man and Mike Stump for good customer service.

John Sánchez

Texas City

Locations

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(1) comment

Gary Miller

An extra worker on each truck to pick up spillage hired at taxpayers expense? No thanks. I'll pick it up myself since it happens every year or less often.

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