Before the U.S. Postal Service can fix a customer-service problem at the Bob Lyons facility in Galveston, it must admit having one. And it needs to stop blaming the “coronavirus” and “a busy holiday” season for troubles that predate both.
Such necessary examination doesn’t appear to be forthcoming, however. As area businesses and individuals lose money and trust in the post office for what should be routine, reliable transactions, the service continues to insist it’s business as usual and whatever problems there might be are isolated or anecdotal and unrelated and not systemic.