I rarely use this space to ask for help. Based on what I’m hearing, however, in phone calls, emails and from those of you showing up at our Teichman Road address — you’re struggling with timely delivery of your first-class mail.

Last week, one of you called me to share your frustrations. The next day, I visited with two more customers outside the office’s front door, with the same problem. Another man brought in his check register to show us his uncashed check numbers.

I need your help to resolve this issue.

The Daily News carefully documents payments from subscribers and advertisers. Most of you are incredibly prompt — much like the sun rising in the east and setting in the west. Your record proves so.

But in the latter part of 2020, we began noticing disruptions in the patterns of receiving payment even from the most consistent of you. And then we began to hear from you about your payments not successfully arriving at our offices.

And knowing you, we have no reason to doubt you and your word. We even eased our terms to prevent unfairly suspending services of subscribers who missed payments through no fault of their own.

One subscriber shared check numbers and amounts sent on Nov. 29 and then again on Dec. 29 — neither of which arrived at our offices or cleared her bank.

Here we are in February 2021, and the situation with the U.S. Postal Service continues to erode.

In the past week, the U.S. Postmaster has even been dropping hints that guaranteed two-day delivery might be on the way out. And coming in the door are higher rates, according to reports.

Right now, I think most of us would love a three-day window and would settle for payments arriving at their destination eventually. We are at a loss to explain what’s going on with local mail delivery.

The Daily News is not alone. Financial services giant American Express is issuing emails to customers encouraging them to find digital solutions for payment because of postal delivery concerns. This is getting serious, folks.

The world is changing. But we should be able to depend on the postal service’s reliable delivery of first-class mail.

If you’re having problems, I invite you to email me at leonard.woolsey@galvnews.com. Know we are interested in hearing from you and working on your behalf. Your story could add to the voices that will help us move this problem forward to resolution.

In the meantime, know we hear you and want to help. We thank you for your continued support of The Daily News.

If you’d like to reach out directly to our circulation department, Yvonne Mascorro will be happy to help you move to a convenient and secure digital solution. She can be reached at yvonne.mascorro@galvnews.com.

Leonard Woolsey: 409-683-5207; leonard.woolsey@galvnews.com.


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(4) comments

Mary Gillespie

The Post Office is sowing the seeds of its own destruction. As they become increasingly unreliable, their (former) customers are taking their business elsewhere. I have stopped paying any bills by mail (unless that's the only method available), and many Americans are doing the same.

E.J Petree

The inefficiency and myriad of problems associated with the USPS gives us a preview of what is in store for Americans as we move towards nationalizing our health care system.

Thomas Carpenter

Thank the disgraced former president for the fine mess the postal service suffers today. The disgraced former president appointed his lackey, Louis DeJoy, as Postmaster General last summer. DeJoy sabotaged the postal service in an attempt to disrupt mail-in ballots.. Cadet Bonespurs’ bootlicker made a number of controversial moves that slowed down the mail, including knocking off overtime.

According to the Washington Post, at the end of 2020, only 38 percent of mail was delivered on time, holding up holiday packages, cards, and prescriptions. DeJoy’s vision for the postal system’s future includes first class mail routed by trucks instead of airplanes and two-day delivery bounced back to 3-5 days.

All this after Congress saddled the postal service with the prefunding mandate in the 2006 Postal Accountability and Enhancement Act, another great legacy of the “let’s start two forever wars” George “Dubyah” Bush.

Carlos Ponce

More nonsense from Thomas Carpenter. Problems in the postal Service started long before President Trump even announced his candidacy. Implementing reforms was the postmaster general's aim but partisans like Thomas Carpenter make unsubstantiated claims that remedies were designed to "disrupt mail-in ballots".

Repeating "Cadet Bonespurs’ bootlicker" makes you look unintelligent.

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