For five days in November, Cindy Schulz didn’t receive her mail, she said.
She wasn’t the only one in her West End neighborhood. Nearly 10 others in a neighborhood Facebook group said the same happened to them.
“We were sort of up in arms,” Schulz said. “I’m not sure what’s going on with mail in Galveston.”
Several Campeche Cove residents, over the phone and on Facebook, said they received mail Nov. 20 and didn’t receive it again until Nov. 25.
The Galveston Post Office is working to address problems with service, said Kanickewa Johnson, a U.S. Postal Service strategic communications specialist.
“We sincerely apologize for any service issues that customers in the Campeche Cove community may have experienced,” Johnson said in an email. “Local postal management at the Galveston Post Office is taking steps to resolve any service issues brought to our attention.”
Some of the residents in Campeche Cove, which is off Cove View Boulevard, said they were aware staffing was an issue. Johnson confirmed that the service issues involved staffing.
“This includes making enhancements in our staffing,” Johnson said.
Still, other residents around the island have also complained of increased issues with the U.S. Postal Service, even if they are still receiving their mail.
District 2 Councilman Craig Brown, who represents the southeast end of the island, said he has heard an increase in complaints from constituents, even though Galveston City Council members can’t directly influence how mail is received.
“It’s been spotty for years,” Brown said. “It’s always been kind of up and down but never to the point where it seems it’s been in the last three or four months.”
Midtown resident Priscilla Files experienced issues with sending mail, she said. Invitations she sent took weeks to be received, Files said.
“It’s been interesting,” Files said. “I’m a little anxious to know if things I sent, like checks, made it.”
Other times, the mail carrier has missed a day or two of delivering mail, Files said.
“We’ve had two deliveries in a day or no deliveries at all, or all of a sudden, the mailbox will be jammed full,” Files said. “It’s been very erratic.”
Angela Crummett, who lives on the East End, said she had the same experience as Files. It has improved in the past several weeks, however, she said.
“The worst part was you never knew if you were going to get mail,” Crummett said. “But it has gotten better.”