GALVESTON

For five days in November, Cindy Schulz didn’t receive her mail, she said.

She wasn’t the only one in her West End neighborhood. Nearly 10 others in a neighborhood Facebook group said the same happened to them.

“We were sort of up in arms,” Schulz said. “I’m not sure what’s going on with mail in Galveston.”

Several Campeche Cove residents, over the phone and on Facebook, said they received mail Nov. 20 and didn’t receive it again until Nov. 25.

The Galveston Post Office is working to address problems with service, said Kanickewa Johnson, a U.S. Postal Service strategic communications specialist.

“We sincerely apologize for any service issues that customers in the Campeche Cove community may have experienced,” Johnson said in an email. “Local postal management at the Galveston Post Office is taking steps to resolve any service issues brought to our attention.”

Some of the residents in Campeche Cove, which is off Cove View Boulevard, said they were aware staffing was an issue. Johnson confirmed that the service issues involved staffing.

“This includes making enhancements in our staffing,” Johnson said.

Still, other residents around the island have also complained of increased issues with the U.S. Postal Service, even if they are still receiving their mail.

District 2 Councilman Craig Brown, who represents the southeast end of the island, said he has heard an increase in complaints from constituents, even though Galveston City Council members can’t directly influence how mail is received.

“It’s been spotty for years,” Brown said. “It’s always been kind of up and down but never to the point where it seems it’s been in the last three or four months.”

Midtown resident Priscilla Files experienced issues with sending mail, she said. Invitations she sent took weeks to be received, Files said.

“It’s been interesting,” Files said. “I’m a little anxious to know if things I sent, like checks, made it.”

Other times, the mail carrier has missed a day or two of delivering mail, Files said.

“We’ve had two deliveries in a day or no deliveries at all, or all of a sudden, the mailbox will be jammed full,” Files said. “It’s been very erratic.”

Angela Crummett, who lives on the East End, said she had the same experience as Files. It has improved in the past several weeks, however, she said.

“The worst part was you never knew if you were going to get mail,” Crummett said. “But it has gotten better.”

Samantha Ketterer: 409-683-5241; samantha.ketterer@galvnews.com or on Twitter at @sam_kett

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(7) comments

Terry Moore

We have been very lucky with our post lady and others who deliver. I feel like they are overworked as they are working after it gets dark sometimes. Yes I may get two deliveries as some days they deliver the mail then backtrack and deliver packages. My complaint is more with the post office itself. Sometimes during peak times they have one clerk and the wait can be 30 minutes to an hour. I have been there with long lines and it could be 3 clerks then they leave and there is one. There should at least be 2 at all times in my opinion.

Leigh Cowart

Our mail is consistant... however I had a complaint when on vacation, after I put mail on hold and even confirmed with an extended request, we came home to find it had been delivered the whole time. Please make sure to voice your concerns, they may shake up and fix what's broke eventually.

Boiproud Boiproud

I have had spotty service for quite a while. I didn't know it was as bad as what was reported today. Last week I got a late notice on a bill. I knew I had sent a payment using the mail and checked my records to confirm this. The check never arrived at my bank and I got a $25 late fee. I know the snafu could be anywhere, but I think the chances of the error happening here are more likely after reading the story this morning. JMO.

Karen Sawyer

i live on Ave O, always get mail for O1/2 and Q. frustrating

Sharon Best

I live right across from Cindy Schultz and also did not receive mail for a week as she stated. Happened again today. There is no way I don't have at least one piece of mail. I also have a package to be delivered. Below is the tracking information. I sit here at 8:15 p.m. and still no delivery. Someone needs to held responsible for this poor service.

DEC 04
9:52 AM
Out for Delivery Galveston, TX
DEC 04
9:42 AM
Sorting Complete Galveston, TX
DEC 03
9:33 AM
Arrived at Hub Galveston, TX

Sharon Best

Correction. Just received package notice at 8:30. Said it was delivered 40 minutes ago, but that part is incorrect. Still no mail.

Randy Chapman

Sharon, they do that all the time, even though they have no intention of delivering the package until the next day. The reason is simple; it stops the clock for the shipper, thereby USPS is meeting their contractual requirements. Tracking with USPS is a farce at best. If you order from Amazon, cringe every time you see it's being shipped via USPS.

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